If your Automatic Wire Cutter needs service, it must be returned to Cutter Industries - 420 S. Hickory - Mt. Vernon, MO 65712 - (417) 461-0186. Or for owners who would like to do their own service, call Cutter Industries - (417) 461-0186 for standard replacement parts - If your unit is less than 5 years old, service is $100 / occasion - If your unit is more than 5 years old, service is $200 / occassion - Send a check or Credit-Card number (and expiration date), for the service charge and include your name and address. If payment is not sent with the unit, we will repair and return the unit to you C.O.D. for the service charges plus shipping and handling. If there is physical damage or other additional service charges, the unit will be repaired and returned to you C.O.D. for those additional charges, (estimates of repair costs will be provided upon request).
Enclose an explanation of your problem along with your return address and phone number with the returned unit, (place your return address on the outside of the package also) Units being returned for warranty must also include dated proof of purchase. If dated proof of purchase cannot be verified, the unit will be processed as a return for service. All packages must be insured by the owner. Cutter Industries will not be responsible for any shipping damage. Returns should be made in the original packaging (or equivalant). Repairs are turned around within 48 hours of receiving the unit in our service department. The anticipated time for your unit to be back to you from the time you send it should be 3 to 10 working days by UPS, and 10 to 30 days if returned by US Mail.